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Consumers in developed economies grew up conscious of their rights. In India, poverty and low awareness still leave many exposed — this is the gap our field teams close every day.
India's Consumer Protection Act 1986, amended in 2002, put a mechanism in place for every one of the rights below. Our volunteers walk villagers through each right in their own language.
Any complaint or grievance about a good or service must receive genuine attention at an appropriate forum — not be brushed aside.
No one should be sold goods or services that put their health and safety at risk. Protection here covers everything from food to electrical appliances.
Buyers are protected from unfair trade practices and from suppliers who charge excessive prices by exploiting a lack of information.
Consumers should get correct, full information on ingredients, freshness and possible side effects — especially critical for medicine and food.
A genuine variety of products should be available so buyers can choose freely, rather than being cornered into a single limited option.
Complaints must not just be heard — they must be resolved and, where appropriate, compensated adequately.
Manufacturers and suppliers can exploit information gaps through unfair and restrictive trade practices. As awareness spreads, more families are turning to consumer forums and councils to settle their claims — and our society exists to make that journey shorter.
We train local coordinators, run membership drives, and build a franchise network so protection reaches the last household, not just the district headquarters.
Join as a MemberDoor-to-door awareness visits, village meetings, referral-based membership growth, and a franchise structure that lets trained coordinators earn while they teach.